Cybersecurity incident response teams have choices when it comes to communication tools: Microsoft Teams, Slack, Zoom and numerous others. Some require a subscription or commercial license — others are free. Some are niche tools specifically designed for incident response. Some are generic business communication tools that IR teams have adapted for use during a cybersecurity incident. Professionals working in incident response know that sometimes, in a live event situation, normative communication channels unexpectedly may be unavailable.
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