Software Engineering

Bug Reporting is Broken and how Jam is Fixing that with Dani Grant & Mohd Irtefa


Bug reporting hasn’t changed since the 1990’s. Despite all the technological advancements we’ve made in the rest of software development, the way we handle bugs has stayed the same.

It is common practice for non technical teams to provide bug reports that are missing vital information for developers to identify and quickly fix code, such as: network requests, console logs, HAR file, device information, video or screenshot replication, and more.

Providing a comprehensive bug report requires logging into many tools and time spent context switching, creating an environment where people are less likely to report bugs, which is not an ideal scenario for any founder or builder.

Dani & Irtefa, co-founders at Jam.dev set out to build a tool that will enable anyone, no matter their technical background, to capture rich contextual technical data about bugs, so that developers can quickly identify and resolve issues.

Jam is a browser extension that will instantly replay a bug while automatically attaching diagnostics: network requests and speed, console logs, device, and more – all in one easy click. You don’t have to log into a new tool or disrupt workflows, as Jam has direct integrations with all the first class bug reporting tools to seamlessly drop diagnostics into a ticket.

In this episode, Dani & Irtefa share their experience building greenfield products for Cloudflare’s Emerging Technology and Incubation team, how bug reporting was the common pain-point that impacted their product velocity, and the technology decisions they made when building Jam.

Test it out for free at: Jam.dev

Sean’s been an academic, startup founder, and Googler. He has published works covering a wide range of topics from information visualization to quantum computing. Currently, Sean is Head of Marketing and Developer Relations at Skyflow and host of the podcast Partially Redacted, a podcast about privacy and security engineering. You can connect with Sean on Twitter @seanfalconer .

Sponsorship inquiries: sponsor@softwareengineeringdaily.com

Sponsors

This segment of Software Engineering Daily is sponsored by Hightouch, the leader in Data Activation. With the company’s Reverse ETL engine, in just a few minutes, you can sync data from your warehouse to over 140 applications, using just SQL. No APIs or CSVs required.

Simply define what data you want and where you want it to go. Hightouch does the rest.

Equipped with ready-access to complete customer data in the SaaS tools they already use, modern teams are empowered to deliver the personalized experiences consumers have come to expect. That’s why hundreds of companies like Cars.com, the NBA, and Spotify trust Hightouch to sync billions of customer data points and audiences each year.

Ready to start activating your data? Get started today with a free trial at Hightouch.com/sedaily

This segment of Software Engineering Daily is brought to you by Privacy Dynamics, the simple solution for anonymizing data intelligently.

Are you letting sensitive PII land in development and testing environments? Eliminate the #1 threat of a data breach and start using de-identified data in your development and testing environments by signing up for a free account today at http://privacydynamics.io/sedaily.